Experience

Operations and program leader with extensive experience supporting a $5.3B NASA/JPL spacecraft mission from early concept design through fabrication, launch, and initial operations. Specialized in bringing clarity, structure, and seamless coordination to highly complex, multi-institutional environments and events—supporting executive leaders, large science teams, and global technical organizations.

Managed dynamic executive schedules, international travel, high-volume communication streams, and mission-critical operations for teams of 250+ scientists and nearly 5,000 technical contributors across dozens of partner institutions worldwide. Planning and executing complex fully accessible hybrid events including simultaneous multi parallel track large scale events at JPL, Caltech, NASA Centers, global partner sites, as well as producing offsite and community events tied to major NASA launches.

Exceptional ability to assimilate new information and find pathways to accommodate needs with complicated regulations. Developed, managed, and forecast budgets to support events and operational requirements, ensuring financial efficiency and strategic resource allocation.

Strong focus on process improvement. Developed SOPs, streamlined workflows, and implemented tools and technologies which enhanced productivity and reduced operational waste.

Evaluated and tested new software, performed security reviews for TAAs and ITAR & EAR compliance, and led onboarding efforts in collaboration with facilities, IT, NASA, and partner organizations to ensure smooth integration of new employees, interns, and students.

Selected by NASA to deliver scientific and educational presentations at public and private events, recognized for subject-matter expertise and engaging communication style. Designed and presented dynamic audience-tailored programs (virtual, in-person, and hands-on) for groups ranging from small sessions to thousands of attendees, serving diverse age groups from pre-K through adult learners.

Planned and coordinated a large network of volunteers and educators in the Southern California area for outside events and education opportunities. Solicited professional scientists and technicians to educate volunteers on current space and planetary science related missions and projects. Managed the events calendar and email for volunteer group and organized monthly education and outreach meetings. Created social media accounts to publicize the efforts of this prolific volunteer group.

Pitched and wrote space science related stories for online publication. Conducted interviews, attended press conferences, launches and events, researched and wrote articles about cutting edge science and technological advancements from peer-reviewed science journal papers and wrote articles to communicate the information to the general public through journal websites (spaceflightinsider.com, astroanarchy.com, universeontap.com, astronomyontap.com) and via social media and podcasts.

Business Consultant providing operational analysis and strategic recommendations to improve ROI and revenue streams. Identified hidden costs and regulatory-driven profit/loss impacts, renegotiated contracts, and optimized business objectives to reduce capital losses and strengthen financial performance.

General office management, new employee training, and creation of marketing materials and technical guides. Worked with new and current clients to select the best technology and services for their unique needs. Promoted and trained sales staff and clients in advanced digital processing capabilities and new technology. Built secure infrastructure to integrate client financial data for credit card and digital payment processing through third-party bank systems.

Intermediary between departments and internal software development team. Documented the internal software application. Evaluated needs and created a plan for application development and changes. Worked with third-party vendors and resources (banks, digital processors, etc.), to rapidly integrate >$1B in daily transactions from thousands of individual clients into the institution’s financial data processing system. Required meticulous data stripping and transfer, as well as rapid response. 

Architect for SQL databases, transactions and statements, and the creation of complex Crystal Reports for client and departmental needs. Developed encryption technology and algorithms for secure digital transaction processing. Coded physical terminals and PIN pads for debit card transactions. Created one of the first loyalty programs on the West Coast including custom design of loyalty cards and marketing materials.

Promoted from New Account Sales Associate to managing mid- and high-level established clients within months of hire; consistently exceeding weekly sales targets, earned monthly performance bonuses, and trained and mentored new sales associates.

Advanced from General Office Clerk to Office Manager through progressive roles in reception, inventory control, billing, AP/AR, and insurance specialization. Managed staffing, coordinated medical equipment and supply logistics, and served as a liaison among patients, families, vendors, medical facilities, and insurers. Led regulatory compliance efforts, implemented healthcare industry updates, and successfully oversaw Joint Commission certification.